Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo tax was quite easy, the details were great.
on February 8, 2026
Posted by: Kim2027
from North Carolina
I really liked the guidance with turbo tax, it was very detailed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!!
on February 8, 2026
Posted by: KS913
from Texas
Always easy to use, thanks !!!!!!!!!!!!!!!!!!!!! :D
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great program
on February 8, 2026
Posted by: ALRRRR
from michigan
Easy to use, great rate, user friendly- would recommend
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
extra feea
on February 8, 2026
Posted by: Lee1929
from Oklahoma
Very upset about hidden fees used to be free especially upset about fee to deposit to my bank
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
greedy
on February 8, 2026
Posted by: tiredafb
from co
I'm disgusted by the constant predatory tactics to try and squeeze every last drop of money out for upgrading to different product tiers or even at the end trying to trick you into choosing to pay more for direct deposit than getting it for free on the next page. That kind of thing intentionally preys on the technologically illiterate, and It's extremely unethical.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate
on February 8, 2026
Posted by: Bilbran
from Texas
Easy to navigate helpful information ease of filing is great
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awsome.
on February 8, 2026
Posted by: Dallas 1
from Illinois
Topics are very helpful with filing our tax returns.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Online version of Turbo Tax is awful!
on February 8, 2026
Posted by: SusGz
from Florida
I've used TurboTax for years and I absolutely hate this version!!! If I cannot buy a CD in the future, I will find another program to use. Every year I do most of my family members' taxes - wondering if I can do multiple tax returns with this product! Probably not since every page (just about) you are asking me to purchase something else. I'm furious that I cannot open the tax return from 2024 for the grandchild I just completed a return for. We had to take more time to go to the IRS site and get a transcript of that return. I'm also frustrated that I cannot change the tracking and notification email and phone number to her email and phone number. I also do not like that AI is being employed - humans are getting very lazy - and charging more $$$. This is the worst year in my experience with Turbo Tax - it may be my last!
Written by a customer while visiting turbotax.intuit.com