Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,472 Reviews)
Rating breakdown 87,472 reviews
5 Stars
64,954
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Changing information isn't easy as TurboTax says
on February 12, 2025
Posted by: leelee1317
from Ohio
Everything was fine until I had to review my returns. I "finished" in 54 minutes which matched the estimated up front time. When I reviewed my returns, I noticed that there was a mistake on the foreign accounts. Per instruction, I went back and changed the info to NO. I went through all the steps and reviewed my returns again, and it still said yes! Frustrating because I'd already paid TT or I would have just gone somewhere else and filed. I tried this several times with no avail and tried to research this myself. Then I tried to get ahold of someone and it kept asking me to upgrade. NO, because I don't need advice, this isn't a me issue, it's a program issue. After googling the number and spending almost 40 minutes on the phone with someone that finally showed me how to delete the correct schedule, we got it fixed. But at this point it was now 1.5 hours later, so my taxes actually took 2.5 hours instead of the almost 1 hour estimated. Not sure I'll return to Turbo Tax next year. Your representative was nice, but I would have been better off time wise to delete my info and start over or use a different service (if I hadn't already paid you).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I just did my taxes.
on February 12, 2025
Posted by: another tax victim
Good app. Good app.Good app.Good app.Good app.Good app.Good app.Good app.Good app.Good app.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
extra fees
on February 12, 2025
Posted by: returnorama
I'm giving turbo tax a 4 because I was charged 140 dollars just to use turbo tax. I didn't have a choice to add max to my total and couldn't take it off. I have a very easy tax refund and shouldn't need to pay extra for no reason.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes for Dummies! Love it!
on February 12, 2025
Posted by: BrookerTBone
from Vermont
Easy to use! Got the same return amount as my CPA with less fees!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Extemely Efficient
on February 12, 2025
Posted by: 0808i
Super efficient and easy, especially if you use it multiple years in a row
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on February 12, 2025
Posted by: Jevon one
Good job today and was easy help step by step. Goodnight
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX is awesome
on February 12, 2025
Posted by: Brantlyd75
from AL
It was easier than i thought. I can hardly wait to do my taxes next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesomeness
on February 12, 2025
Posted by: Dickcannon
It was easy-to-use . I file with turbo tax every year. I do have one complaint. This service use to be free, I do all the typing and you still want to charge people. That's crazy. Make turbo tax free again. Thank you and have a great life.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com