Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is awesome
on February 14, 2025
Posted by: Bubbleswith2kids
from San Diego CA
Always easy and Accurate. I always use turbo tax every year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
las mejores en customer service
on February 14, 2025
Posted by: marialebr8
marcela y yanielisa fueron las mejores... comencé con Marcela y me transfirió con yanielisa tuvo mucha paciencia y aclaro todas mis dudas y no descanso hasta ayudarme excelente customer service, paciente, amable muy inteligente y eficaz. la mejor. 100% recomendada. merece un asenso.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy process
on February 14, 2025
Posted by: Tommi71
Very easy to use,would recommend, makes filing much less compicated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple and easy
on February 14, 2025
Posted by: Kt4384
from California
For simple tax returns this was the best. Paid an accountant $700 last year. This year $68 for Turbo tax!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax Almost Rewarded the State
on February 14, 2025
Posted by: ShaDee76
from VA Beach, VA
This year, I almost ended up owing the State. I am glad that I was watching my numbers very carefully and became curious as to why my state went from showing a refund to showing that I owed. During the step when TurboTax is supposed to tell us whether it is best to use Standard or Itemized Deductions, it showed that I would receive the same return regardless of the one that I chose. The problem is that it did not take into consideration how it affected the state return. If I chose Standard, I owed the state; however, if I Itemized, the state owed me. This may be an area for improvement to ensure that customers receive the best return both federal and state. Someone else may miss this, thus making a decision that will cost them when it did not have to. I am now ready to check last year's returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
STARTING OVER ...
on February 14, 2025
Posted by: Anonymous
from Concord NC
I've used Turbo Tax for the past 5 years. This year my phone was stolen and my number that I've had for several years was lost. When trying to do this years taxes I faced the issue of access codes being sent to my old number. I had to created a new turbo tax account and lost access to my previous years. After calling your customer service, I received assistance with retrieving my old account, updating my phone number on the old account and keeping my past records to assist me with processing my current taxes. It was great to speak with someone patient and calm and someone who didn't treat me like the thief who stole my phone. Thank You Carrie for your professionalism!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on February 14, 2025
Posted by: SallythatGirlwholoveslife
from Balch Springs, Tx
Turbo Tax is the best, the process is smooth and easy. Love it!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
awesome
on February 14, 2025
Posted by: waffle1234
from norfolk va
it was great. the process was simple and very easy
Written by a customer while visiting turbotax.intuit.com