Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,459 Reviews)
Rating breakdown 87,459 reviews
5 Stars
64,946
4 Stars
9,628
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy
on February 15, 2025
Posted by: ltcolskip
from chester sc
easy to use.easy to use easy to use.easy to use. easy
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
so easy!!!
on February 15, 2025
Posted by: sha214
from georgia
Turbo tax is so easy! With only just a few simple steps, you’re on your way to that tax season money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Use it every year!
on February 15, 2025
Posted by: JPP1116
from MA
Easy, user friendly instructions and very simple ways to get the answers you need if you have a question.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax left me confused.
on February 15, 2025
Posted by: Anonymous
The 1040-X Amend was perhaps the most confusing process with Turbo Tax I've encountered. I was beyond frustrated trying to figure out how to complete such a simple error on last year's taxes. Which Turbo should have caught. So simple. My property taxes were on my state form but not entered on my federal, come on Turbo how you didn't see that??
Turbo now showed that my error would refund me $972.00. The questions being asked in order to file the amend 1040X form extremely frustrating, clearly should of had "info "or "help buttons" to assist me in selecting the right boxes to check off to complete and file. The fact that turbo didn't date the forms from last year is mind blowing., I had a screen shot that showed when I filed last year. Why wasn't the file date on my printout forms Turbo??..ughhhhh. Fingers crossed the Amend is okay. I can't even say for sure which is ridiculous after being online for over 2 hours.
Turbo now showed that my error would refund me $972.00. The questions being asked in order to file the amend 1040X form extremely frustrating, clearly should of had "info "or "help buttons" to assist me in selecting the right boxes to check off to complete and file. The fact that turbo didn't date the forms from last year is mind blowing., I had a screen shot that showed when I filed last year. Why wasn't the file date on my printout forms Turbo??..ughhhhh. Fingers crossed the Amend is okay. I can't even say for sure which is ridiculous after being online for over 2 hours.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love Turbo Tax
on February 15, 2025
Posted by: Maribel34
from RAYMONDVILLE Texas
Extremely easy to use !!! I am confident that I made the right decision
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!!!
on February 15, 2025
Posted by: Stanhizer
from Canton, TX
It's awesome bc I don't have to make an appointment then get dressed and go to town, This is why me and my wife love Turbo Tax!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Misleading and taking advantage
on February 15, 2025
Posted by: Next lost customer
I think that it is gross that you constantly upsell products after advertising that you can file your own taxes for free and then when you remove what products you can, you charge a $40 filing fee anyways. When truthfully, Turbotax didn't do the filing. A computer system did and I did myself. If it wasn't for it being cheaper, I wouldn't use the service. Although somebody in my town only charges $150/family for complex taxes and I paid $128 for Turbotax this year. That's the most yet so next year, I may just use that person instead of turbotax. Pretty sad.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on February 15, 2025
Posted by: harold1971
from Rush City,Mn
good and easy to use. made doing my taxes very easy
Written by a customer while visiting turbotax.intuit.com