Turbo tax was confusing and frustrating this year. It started by having me upload my w-2s. Then later it imported one of the w-2s and said if I provide key pieces of information, it would import the other. I gave it the information and it said it could not import so I had to take a picture with my phone. But what was the purpose of me uploading them both in the beginning? Then at the end, it decided to charge me $39 for federal. I chose the free option. My only guess is because it constantly asks you to pay for this service and that service throughout the process, even though I've already said no, I may have clicked something without knowing it. Even submitting the final taxes was problematic. Just a mess! I've used turbo tax for many years and loved it because it made a difficult process very easy. Not this year. But that's the state of the world, the quality of many things is going down. I have one whole year to find another tax preparation site.