Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,454 Reviews)
Rating breakdown 87,454 reviews
5 Stars
64,943
4 Stars
9,628
3 Stars
4,258
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax is terrible.
on February 16, 2025
Posted by: Michellegr
They now charge for simple tax returns. This is ridiculous.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on February 16, 2025
Posted by: Liza Turbo Tax
Easy with simple to follow instructions. Highly recommend using it!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax used to be good
on February 16, 2025
Posted by: Praetorian316
from IL
Turbo tax was confusing and frustrating this year. It started by having me upload my w-2s. Then later it imported one of the w-2s and said if I provide key pieces of information, it would import the other. I gave it the information and it said it could not import so I had to take a picture with my phone. But what was the purpose of me uploading them both in the beginning?
Then at the end, it decided to charge me $39 for federal. I chose the free option. My only guess is because it constantly asks you to pay for this service and that service throughout the process, even though I've already said no, I may have clicked something without knowing it.
Even submitting the final taxes was problematic. Just a mess!
I've used turbo tax for many years and loved it because it made a difficult process very easy. Not this year. But that's the state of the world, the quality of many things is going down. I have one whole year to find another tax preparation site.
Then at the end, it decided to charge me $39 for federal. I chose the free option. My only guess is because it constantly asks you to pay for this service and that service throughout the process, even though I've already said no, I may have clicked something without knowing it.
Even submitting the final taxes was problematic. Just a mess!
I've used turbo tax for many years and loved it because it made a difficult process very easy. Not this year. But that's the state of the world, the quality of many things is going down. I have one whole year to find another tax preparation site.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax easier than ever.
on February 16, 2025
Posted by: pa3rca
from Forida
Much easier to use than other years. Been using Turbo Tax for many years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax The Best!
on February 16, 2025
Posted by: K127
from Indiana
Easy, simple explanations/instruction through entire process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good
on February 16, 2025
Posted by: Jt1234jj
A very easy process . I got my tax return done very fast.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pretty straightforward
on February 16, 2025
Posted by: Mister Moonlight
from WA
Turbo Tax is right on top, keeping it easy for a simple tax return.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple to use
on February 16, 2025
Posted by: Big XXX
At this point I did not require Tax Advise from live person, all seemed very smooth to me
Written by a customer while visiting turbotax.intuit.com