I hate the online turbotax. The software cd was easier and more user friendly. I will no longer use turbotax unless there's a software cd version. This has been the worst experience I've ever had, and to make matters worse, I had to pay twice. Once for the download that wouldn't ever start up. Then again using the online service. You just lost a customer who used turbotax for the last 20 years. I don't need the headache that I've experienced this tax season. I will pay for a cpa next year to do my taxes