Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax is NOT free as Advertised for 1040 file
on February 16, 2025
Posted by: Disappointed and Tricked
It was a free service then one year just charged me without permission and would not allow me to file the same tax forms as previously for free. Nothing changed. Now I have to have every year for a simple no added forms 1040 tax filing. I sent a request for review and contact to explain why I'm locked into paying for a service that is advertised as free and I used for free with no response. Although I select FREE it takes the time for me to enter all my information and then at the end all of the sudden says I have to pay although I have selected DO NOT ADD every time they offer to pay for higher service of speaking to someone which I never do
I like how they remembered who I was and gave me the option to input my tax documents directly like last year. I like how they advised me I do not need to input my medical expenses or charity contributions. I was able to use Turbo Tax Deluxe if I need to talk with an expert or revisit my tax documents for future use.