Turbotax is a scam. They spend millions lobbying just to make it impossible to file an actual free return. Then they advertise a "free" return but you end up having to pay a couple hundred dollars.
Easy to use and love that I can upload all my info from previous years. Makes the process straight forward and saves me time. There were a few times during check out where additional fees weren't clear and I was nearly charged for extras I didn't want. But I was able to catch them and resolve them.
Pros: My employment status changed this year, I moved