Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great
on February 10, 2026
Posted by: King 0f the road
from NY
great.................................................................................................
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
happy
on February 10, 2026
Posted by: Trampuss
from Texas
no,no,no,no,no,no,no,no..................................
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use once you get used to the format.
on February 10, 2026
Posted by: joy 48
from Illinois
It took me longer than I thought.
Cost of preparation is good.
Cost of preparation is good.
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbotax is very good
on February 10, 2026
Posted by: TerrioS
from Florida
it was really good and helpful it showed exactly how should be done and how to do steo by steo
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Forced Upgrade
on February 10, 2026
Posted by: A begrudging customer
from 1348 Sanborn creek rd
It got done, but I wouldn't be so irritated if it was enumerated where in the filing I had to upgrade from DIY free to DIY deluxe and how much the difference was with no option to continue with DIY free. It gives the feeling of false advertisement.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax free is not free
on February 10, 2026
Posted by: mallein
from CA
It was supposed to be free but the system requires payment during the process. Also, it is not compatible with my iMac which is annoying.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 10, 2026
Posted by: GMa P 78
from Iowa
I have used Turbo Tax for years and had no problems.
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not so thrilled with the online system
on February 10, 2026
Posted by: KTJ2019
from AZ
First time filing online (used desktop version for over 10 years). I don't know if it is due to tax law changes or what, but it was way more convoluted filing online this year. Took me easily twice as long to complete my taxes and downloading 1099's etc from my computer didn't really save much time over entering manually as not all of the info came in correctly.
Written by a customer while visiting turbotax.intuit.com