Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo tax is the worse
on February 10, 2026
Posted by: Nieceyy
from Arkansas
Turbo tax has never sent my refund back this many times and there’s nothing I can change on it. It’s asking for the simplest thing and then it sends my refund back again. I wouldn’t recommend this to nobody else.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User friendly, quick and free
on February 10, 2026
Posted by: Katiescarlet3
from FL
I really just liked that it said it would be free, and it was.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love Turbo Tax
on February 10, 2026
Posted by: Sandyboo92
from Iowa
Easy to use and very worth it for the price. Thank you Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Transparent
on February 10, 2026
Posted by: Sin67
from Oklahoma
First time filing taxes. Transparent guidance and clear explanation through the entire process.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a very intuitive way to file
on February 10, 2026
Posted by: StevieD2002
from Minnesota
I use turbotax every year and I'm satisfied with how easy it is to use and how helpful its assistants are.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used Turbo Tax every year
on February 10, 2026
Posted by: MONJON3334
from IN
I was helped by 2 of your tax experts, Jessica and Martha. They were so helpful. Greatest experience ever doing my taxes. Thank you to both of you.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on February 10, 2026
Posted by: Msully889
from MN
I got the help I needed when I had further questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Never Again
on February 10, 2026
Posted by: 19whatever74
from az
If you get charged once you should be able to have the charge go towards any other upgrades that you might need to pay for. It's bad enough that it's really not a free service unless you have a basic return.
Written by a customer while visiting turbotax.intuit.com