Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
😃🙃😃😃😃😃🙃😃😃😃😃😃😃🙃🙃😃😃😃😃😃😃😃😃😃😃
on February 21, 2025
Posted by: Lunchbucket
😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to use
on February 21, 2025
Posted by: Angie156
its great if your doing a simple return but its not the best if your taxes are complicated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 21, 2025
Posted by: Sasha2212022536
Great tool at a great price! Everyone should get it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 10 plus years
on February 21, 2025
Posted by: TT10years
from Oregon
I have been using Turbo Tax for 10 plus years and have never had an issue. I would reccommend to anyone doing easy, short form taxes.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax a great disapointment
on February 21, 2025
Posted by: Anonymous
from SF, CA
1. You discontinued the ability to review the Fed and CA return forms, while filling in information to Turbo Tax. That was a very customer friendly feature, and one I expected as in years' past. One can only see the returns upon payment.
2. Payment, the option said "federal return" which I picked, and the receipt showed payment for the filing of both IRS and California. I did not intend to pay $39.00 for you to file California, when I can send for postage stamp.
3. Your Help section gave me answers that did not match my question, and if they did, help directed me to items on a website page that did not match the description in Help.
I was not able to transfer data from my prior year return. Again, Help section not helpful.
I was thoroughly frustrated by this process that I doubt I will use Turbo Tax again.
PS, the best part was customer service call back where the operater noted my concerns at my request, and was thoroughly patient and professional. Listen to their feedback please!
So frustrating
2. Payment, the option said "federal return" which I picked, and the receipt showed payment for the filing of both IRS and California. I did not intend to pay $39.00 for you to file California, when I can send for postage stamp.
3. Your Help section gave me answers that did not match my question, and if they did, help directed me to items on a website page that did not match the description in Help.
I was not able to transfer data from my prior year return. Again, Help section not helpful.
I was thoroughly frustrated by this process that I doubt I will use Turbo Tax again.
PS, the best part was customer service call back where the operater noted my concerns at my request, and was thoroughly patient and professional. Listen to their feedback please!
So frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax is great
on February 21, 2025
Posted by: bigdickb
from michigan
i love turbo tax and will continue to use them. every year from here on out
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
q
on February 21, 2025
Posted by: taxqi
from masontown wv
using for years. easy to do. done for another yeae
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Online is Awesome!
on February 21, 2025
Posted by: DMerc12121212
from Philadelphia, PA
Another great experience using TurboTax Online Deluxe!!!
Written by a customer while visiting turbotax.intuit.com