Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Excellent
on February 11, 2026
Posted by: Momma Dipp
from Florida
Great. Will refer all my friends to do there taxes on Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome site
on February 11, 2026
Posted by: boo and booboo
from Hawthorne Florida
fast and easy and simple to use great product thank you
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Kinda pricey but cheaper than an accountant I supp
on February 11, 2026
Posted by: AceAceBaby
from Kansas
A bit expensive, but very user friendly. Since I'm an introvert, this way is better than meeting an accountant.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax A.I. 1.0 STANDARD (do not make it worse)
on February 11, 2026
Posted by: John W42
from Arizona
The basic A.I, interface works fine. May or may need font size adjustment depending on user. Overall answers were not convoluted and the answers did not end with another question. It was basic and basic done correctly. Only minor change is possible expansions as to why if question is not answered. But that is a given so 4 out of 5. 5 out of 5 would have been that A.I, also guides and with certain feature can help one itemize better. That and add to the accuracy of what could be deducted that had not been originally thought possible but applicable and legal. It was compatible with the OS I am using for my home system and no glitches or bugs, or lags.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problem with 1099R for NY State
on February 11, 2026
Posted by: Anonymous
from NY
Wouldn't let me file electronically initially because I input exactly as presented on the 1099-R, i.e. zero in box 16. Apparently, you have to input the same number in box 16 as in box 1 even though that is not what the 1099-R shows.
Was able to e-file after I did this.
Was able to e-file after I did this.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
it is great
on February 11, 2026
Posted by: Muner
from pennsylvania
made easy to file your federal and state taxes on line
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on February 11, 2026
Posted by: ccljww132
from NY
SELF EXPLANATORY AND WITH EASE OF COMPLETION TIMELY
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 11, 2026
Posted by: Paul231
from Arizona
It was good no issues this is ridiculous to have to do this
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com