Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbotax could be more helpful
on February 21, 2025
Posted by: CBAJM
from WA
It kept telling me there was an error and bringing me back to the error, without explaining why the change was needed. I am not sure why the box was selected in the first place, and it said the box needed to be left unmarked. (It was a yes or no answer) that I did not select. I feel like we are paying for help already and shouldn't have to pay another $49 for "live help".
Pros: My employment status changed this year, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY AND CONVENIENT GREAT WORK
on February 21, 2025
Posted by: JUNIOR831
VERY HELPFUL USE EVERY YEAR EASY TO COMUNICATE WITH
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax 2024
on February 21, 2025
Posted by: djulz
from Greenfield, WI
The ease of use is declining.There is no more CD to purchase in store.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wooo turbo tax
on February 21, 2025
Posted by: Aj321
Using Turbo Tax has been a great help especially with the Deluxe
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is awesome!
on February 21, 2025
Posted by: Luna B23
Very easy to use! I've use Turbo Tax in the past and decided to return to the software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AMEZED
on February 21, 2025
Posted by: MIKE GOING ON 78
from FLORISSANT, MISSOURI
i WAS AMAZED TO SEE HOW SIMPLE THE PROGRAM HAS BECOME. ANYONE CAN DO THIS.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast, Reliable and Easy
on February 21, 2025
Posted by: Dave2u
from Shafter, California
Very Happy with the ease of use and reliable product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax human help is GREAT
on February 21, 2025
Posted by: Chouquette
from San Cristobal, New Mexico
The prompts are mostly easy to follow. I did have to call to get assistance with an amended return (figuring out where to enter updated information.) The fellow I spoke with was extremely patient, knowledgeable and helpful. This was a great relief because the automated chat was not helpful for my question.
Written by a customer while visiting turbotax.intuit.com