Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,442 Reviews)
Rating breakdown 87,442 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Good
on February 22, 2025
Posted by: s2heide
from Utah
Good good good good good good good good good good good!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on February 22, 2025
Posted by: LindaWhi
Love the ease of using year to year. thank you for making it easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turboooo
on February 22, 2025
Posted by: dangson
many changes this year. not as simple as it once was
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 22, 2025
Posted by: MEM54
Easy to use. Liked the way Turbo tax walked me through each step.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always Easy, Always Helpful
on February 22, 2025
Posted by: Penn25
I have used TT for years. Always easy, always helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Great
on February 22, 2025
Posted by: JD428
Very easy to use and quick. Easy to enter income and tax information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good overall but needs improvements
on February 22, 2025
Posted by: Bugs2025
from New York
Continued to get "Review Needed" message when gambling incoming forms were completed with no indication of what was in error. I reviewed and determined that everything was entered correctly per the W-2Gs, at least 3 times. Extremely frustrating. I gave up and just continued regardless. Only later in the overall process did TurboTax identify that the "Name of Locality" must be completed. My W-2Gs did not have data for that (Box 18). I had to guess that it was my county. When completing these forms any missing, required information should be highlighted in red as with other forms / screens.
Also, it was not / is not disclosed that paying the $88 fee (Federal and State because I had to use Deluxe) from the Federal refund would cost an additional $40 (~50% of fees). So, when the total fees are shown as $128 (in my case), you're surprised. Then you have to expand the detail to reveal where the additional $40 came from (feels shady). There is also no way to change to credit card payment. I would have paid the fees using my credit card given the option.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
taxes
on February 22, 2025
Posted by: ruley
Turbo Tax really is a blessing when it comes to taxes. Nobody wants to do their taxes, but doing it with Turbo Tax, makes it a little easier.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com