Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo
on February 11, 2026
Posted by: Same_96
from South Dakota
Easy interview-style questions
Helps you enter information accurately with clear prompts.
Automatic import features
Pulls in W‑2s, 1099s, and investment data from many employers and financial institutions.
Smart recommendations
Suggests deductions and credits you may qualify for.
Free options for simple returns
Good if you have basic W‑2 income and take the standard deduction.
Live help
Option to connect with tax professionals (paid feature).
Helps you enter information accurately with clear prompts.
Automatic import features
Pulls in W‑2s, 1099s, and investment data from many employers and financial institutions.
Smart recommendations
Suggests deductions and credits you may qualify for.
Free options for simple returns
Good if you have basic W‑2 income and take the standard deduction.
Live help
Option to connect with tax professionals (paid feature).
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Cost too High - Will Look Elsewhere Next Year
on February 11, 2026
Posted by: Tom Bombadilly
from MA
Cost is increasing too much, I'm planning to find another solution for next year. Fee's being added as you go is frustrating and feels dishonest. Otherwise fine product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great System for filing one's Taxes
on February 11, 2026
Posted by: CamiDee
from SD
Theres always hidden costs I was going to do the Max this year to protect my identity since you share my so much of my info until the last surprise $40 fee to bad I made a hole $260 in interest and couldn't qualify for free turbo tax services I've been using your service since day one why does it have to get more and more spending when in reality you have less actually people to pay then way back then right? But still a Great way to do One's Taxes I'll give you that
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy and simple
on February 11, 2026
Posted by: Sissy29
from Oklahoma
Turbo tax makes it easy to file taxes and simple and is quick
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Really easy to use
on February 11, 2026
Posted by: Melb2026
from california
Really easy and helpful to use. Will definitly use again
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is great
on February 11, 2026
Posted by: Jen444
from West Virginia
Accuracy, guidance and features helped me to navigate through the process of filing my taxes and getting the most out of my credits
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pretty good program, but be careful
on February 11, 2026
Posted by: Ianflyboy
from ri
The program definitely has some bugs, so you need to be very careful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
!
on February 11, 2026
Posted by: Short enough
from Florida
Extend the payment window
Its not our fault employers take forever to send W-2s
Written by a customer while visiting turbotax.intuit.com