Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo is great
on February 11, 2026
Posted by: Step456Turbo
from Georgia
The software is quick, easy and understandable
It was great
It was great
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on February 11, 2026
Posted by: IslandBeauty71
from WA
We’ve been using TurboTax for years. It’s so easy to use and guides you along the way.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax good
on February 11, 2026
Posted by: AngelNino2026
from CT
it has been great, it is easy to work with, they do charge a lot
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Overpayment option is hidden
on February 11, 2026
Posted by: Karen CAL
from ÇA
A little confusing, but overall ok. Biggest complaint is how you HIDE how to apply overpayment to next year. Finally figured out the federal with the help of GPT. Gave up on state after a half hour and took the refund. This has to be because you are trying to upsell. But it is ridiculous!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 11, 2026
Posted by: Kevin RE
from Arizona
I enjoyed the services very helpful to the point help me get my return done
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick and Easy
on February 11, 2026
Posted by: Chris K21
from Florida
I'm sure I left money on the table but this was quick, easy, and straightforward.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Angry Customer!
on February 11, 2026
Posted by: Angry customer 321
from California
Everything was fine, until I got to the end, I was made to upgrade and I do not think that is fair. It said file for free, but it all actuality I was charged 144.00, way too much!
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax
on February 11, 2026
Posted by: GrannaJ
from Texas
It was harder to understand what you wanted than it has been in the past.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com