Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Extra fees to direct deposit is despicable!
on February 12, 2026
Posted by: Shellfishv
from North Carolina
I have always felt TurboTax was one of the best softwares to utilize for tax prep and filing, however, I feel that charging an additional $35 to have the tax returns direct deposited is despicable. I think TurboTax is making plenty of money on the software fees, they shouldn't be sticking it further to the taxpayer.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 15, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best
on February 12, 2026
Posted by: lolowizzz
from 4933 Spur Way
This was my first time doing my own taxes, and it was great
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 15, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
best way to do taxes
on February 12, 2026
Posted by: SKendall123
from AZ
TurboTax is fast and easy to use!!! THANK YOU!!!!!!
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 15, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Clunky at some point and unduly repetitive
on February 12, 2026
Posted by: Sunshine2026
from 10622 Kendrick St
Didn't like the force upgrade...Would of tolerated the clunky and repetitive issues better . The older versions where much better even when my taxes where much more complicated.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 15, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always use TT
on February 12, 2026
Posted by: Z4498
from SC
Links within product are helpful. Talked to an agent who was helpful also.
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you TurboTax
on February 12, 2026
Posted by: Golfer248
from Texas
TurboTax is so easy to use, especially since we have small amounts to report. Each area is clearly explained. Thank you TurboTax. Keep our information safe.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Takes the Headache out of Filing
on February 12, 2026
Posted by: Heather1958
from Alabama
This is the first time I have filed taxes since my husband passed away in December. It was so easy. Would recommend to anyone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 12, 2026
Posted by: CatrinaM
from California
Very helpful and understandable. I am very satisfied working with turbo
Written by a customer while visiting turbotax.intuit.com