Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Cost
on February 12, 2026
Posted by: LSH3
from Florida
Every year I do my tax return with Turbo Tax, periodically I am asked if I want to upgrade while do the return. I say no, but I am always charged a fee. This year I opted to pay the fee with my tax return. I did not realize both the $39 dollar fee plus $40. I thought that it would cost me a $1 more to have my fee deducted from my return.
I still don't know how you can advertise free filling when I pay for it every year and request "FREE".
I still don't know how you can advertise free filling when I pay for it every year and request "FREE".
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Expert Tax Advisor Wonderful
on February 12, 2026
Posted by: summerj12
from New Mexico
The TurboTax system itself is fine, but I especially appreciated the service I received from Bob, my tax expert. He took a great deal of time to investigate the factors contributing to my state return, and I found him to be very knowledgeable about tax rules and processes. I would recommend his services to anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is magnificent.
on February 12, 2026
Posted by: Anonymous
from MD
My experience with the TurboTax representative was impeccable he was very helpful very courteous very professional all around outstanding work. I would recommend TurboTax because of him to everyone.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax gets it done, for a price
on February 12, 2026
Posted by: Deputy Conan
from florida
Turbo Tax gets the job done but, at the end, they nickel and dime your refund away with fees for this, then fees for that. $124.00 0f my refund burned up in fees.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX WAS GREAT
on February 12, 2026
Posted by: VONN D
from MO
IT WAS GREAT VERY ACCURATE HELP AT EACH STEP I LOVE THE FEATURES VERY COMPATIBILE WITH WHAT I NEEDED THE INTERFACE WAS SETUP CORRECTLY
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
No loyalty
on February 12, 2026
Posted by: Un happy 10 year customer
from NC
Been usingTurbo Tax for over 10 years and I never get any kind of loyalty rewards or discounts and this year they advertise it's free but I still have to pay a fee. This will probably be my last year using them b/c there are so many FREE tax services out there now and obviously being a long time user doesn't mean anything anymore in this day and time. I'm Done
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great
on February 12, 2026
Posted by: RichSpirit101
from IL
Amazingly Technologically Advanced. Easy to use, helpful tools.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
ok
on February 12, 2026
Posted by: dl5dragon
from texas
its ok.............................................
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com