Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
VERY EASY
on February 12, 2026
Posted by: VENUSNCARL
from PEMMSYLVANIA
IT WAS VERY SIMPLE AND EASY TO USE. SIMPLE INSTRUCTIONS STEP BY STEP
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
We had a turbo tax assistant that helped us finish the return when your AI robot did nothing but anoy us.
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Even though we're retired and have no W2 forms the ability to enter investment (1099) data was available and easy to use.
While it wasn't explicit it would have been more convenient for me if the forms could have been downloaded to my desktop. Filling in the info piece-by-piece as info became available was would have been more helpful if that could have been done on my desktop w/o having to login all the time