Filing was easy and they did assist with finding rebates and the helpful tips and definitions on the side were helpful. They did advertise as free but then as I progressed it cost $39 to file both state and federal each. When I went to set the option to take the filing fees to auto withdraw from refund they wanted to add on ADDITIONAL premium charge of $44 for a service I did not want. I would not give me another option unless I put in my credit care info and pay the fee upfront.