Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Help fixing a problem
on February 12, 2026
Posted by: soc13
from 4087 Audubon Drive
The person I spoke with was knowledgeable, patient and kind.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Success
on February 12, 2026
Posted by: monbenn
from 76 TERRACE DR
Was challenging you should add instruction that include all you need to file your taxes including last years info so newbies will have that info ready. took me 2 days because of this.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 12, 2026
Posted by: Melissa 2025 TAX
from North Carolina
It was a great experience, Took a while but I know that it was the best place to file my taxes through or the maximum refund for me
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It’s so easy!!!
on February 12, 2026
Posted by: Elisha 54
from Texas
Always been easy to use, have been using it for 4 years now!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax WASTED MY MONEY!
on February 12, 2026
Posted by: Aggravated And Ripped Off
from GA
Wasted my time and money filing with TurboTax instead of Freetaxusa. The fact you advertise as being specifically cheaper than Freetaxusa is complete false advertising. Didn't even give me the option to check if I qualified for the tax refund advance before using TurboTax which was the only reason I would have used TurboTax. All said and done I wasted about $70 more on TurboTax than I would have spent on Freetaxusa and didn't even qualify for the refund advance. Not to mention being forced to set up a Credit Karma money account took forever because Credit Karma makes it almost impossible to update b your phone number and address if you haven't used it in years and have switched phones and phone numbers. And yes, being charged $40 just to use your own bank for a refund is COERCION at the very least. Most grown adults have their own banks and don't want to add a new one just to keep from being charged a ridiculous fee! Altogether, TurboTax sucks and railroads you into giving up your choices before you can decide if it's worth bothering with. From start to finish between TurboTax and Credit Karma and all of its login and sign up drama then having to download multiple apps and having to deal with support chat instead of a real person this took more than 7 hours don't let their take timer fool you
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is cool
on February 12, 2026
Posted by: Jx4D
from California
Great super easy to use the app and file my taxes.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have used Turbo Tax for years and will continue
on February 12, 2026
Posted by: Buddy6352
from Florida
I did not have to talk to anyone - the system is easy to follow.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax met my expectations!
on February 12, 2026
Posted by: Datachef
from Arkansas
Easy to navigate and made filing easy! Will be back!
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com