Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax helped me with a lot of good information
on February 13, 2026
Posted by: Elijah 22
from North Carolina
It was helpful and it made doing my taxes better! I felt i had people supporting me all the way through!
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Accuracy and guidance. Easy to follow.
on February 12, 2026
Posted by: joshie62195
from CT
Accuracy and guidance. Easy to follow. App is very user friendly.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yay
on February 12, 2026
Posted by: CarlosJuancarlos
from CA
This was the easiest filing of my life. turbo tax really came through
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Deal
on February 12, 2026
Posted by: Sam Sepiol
from MS
The Verdict: If you’re a National Guard member or someone working heavy overtime, TurboTax is a beast at finding the new 2025 deductions. It’s expensive, and the upselling is annoying, but it’s hard to beat for "audit-proofing" complex travel miles.
The Pros:
Overtime Master: It caught the new federal "No Tax on Overtime" deduction automatically. It pulled $1,313 off my taxable income without me having to dig through tax law books.
National Guard Friendly: It handled my 100-mile travel deduction (Form 2106) perfectly. It helped me calculate over 4,000 miles for drills at Camp Shelby and Columbia, which added nearly $3k to my deductions.
State Specifics: It correctly applied the Mississippi STRONG Act exclusion, making my Guard pay 100% tax-free at the state level.
The Cons:
The "Upsell" Gauntlet: It tries to make you pay for "Expert Help" and "Max Protection" every three clicks. You have to stay focused to avoid the extra fees.
Confusing Terminology: Some screens, like "Vehicle Basis" and "AMT Depreciation," are worded in total legalese. I had to do my own math to realize entering "0" was the right move.
Price: It’s definitely the priciest option. You're paying for the "interview" style that does the thinking for you.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax quick easy accurate
on February 12, 2026
Posted by: HollyMabe85
from New Mexico, NM
I was able to navigate and go through the whole process quickly and efficiently.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax sucks!
on February 12, 2026
Posted by: Terrible website
from Oregon
I shouldn’t have to pay $130 to file my own taxes. that’s ridiculous. I will be finding a different source next year. I bet I could have a professional do my taxes for less than that!
No one should use your website.
No one should use your website.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate!
on February 12, 2026
Posted by: Reb3cca77
from Duluth, MN
I had a good experience with Turbotax! Easy to navigate and help is a click away.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on February 12, 2026
Posted by: 25Alecia
from Illinois
Easy to file taxes yearly. Turbo tax keeps all info from previous years.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com