Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax Always At Heart
on February 13, 2026
Posted by: Niecey J
from Phoenix, AZ
It made it very easy to upload my information, make sure everything is correct and also had helpful tabs if i didn't understand what is being asked of me made it very helpful. I have been doing my own taxes for a while with TurboTax and they have not failed me once even when compared to other platforms which makes me trust TurboTax even more than ever. I see they have updated their system to make getting your refund easier and even more secure and that makes me feel a little better with the high rise of theft during this time. It did take me longer to file this year because of the updated laws put in place but TurboTax made it seem very easy to get through them.
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax better than by hand.
on February 13, 2026
Posted by: HMurchison
from Tennessee
TurboTax much more complicated vs last year. Did not see my Investments when copied over..
Took twice as long to do TAXES.
Took twice as long to do TAXES.
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was PAINLESS!
on February 13, 2026
Posted by: Peter1122
from North Carolina
Filing my 2025 was Quick and painless! Thank you so much!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Great
on February 13, 2026
Posted by: Sappony
from Virginia
Always very pleased with the ease of filing with Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awsome
on February 13, 2026
Posted by: desertlanie
from California
Gina was wonderful. I was receiving notice I had to upgrade but there was no reason. She patiently, kindly helped me with everything. Another successful year with Turbotax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great been using it for years.
on February 13, 2026
Posted by: Keyonda
from New Jersey
Didnt engage with the expert...everything was understanding
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
used turbo tax
on February 13, 2026
Posted by: Alex12098
from New Jersey
This was easy to use but the priced first indicated isn't the price that you will be paying. I was charged almost double and I did my taxes all by myself.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Jipped on Overtime
on February 13, 2026
Posted by: Jayse260
from Indiana
I wasn't able to deduct the full overtime amount, even though it was over the 12,500 limit, because my overtime exceeded the 1/3 limit of my gross, so I had to undercut it, and my refund dropped over $100. It was also stated that others who had overtime time as half of their gross were still able to file. It is frustrating and annoying but Cydne was awesome in her support and I cannot thank her enough. Still will probably explore other options next year when I file.
Written by a customer while visiting turbotax.intuit.com