Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,438 Reviews)
Rating breakdown 87,438 reviews
5 Stars
64,934
4 Stars
9,624
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great
on February 26, 2025
Posted by: youknowdatone
Great. I would definitely recommend them to a friend
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The turboway
on February 26, 2025
Posted by: Shyy29
from Fl
Very quick and very easy no hassle no stress I’ll do TurboTax every year
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
lied about to submit
on February 26, 2025
Posted by: donpat3
lied about cost to submit tax return both federal and state
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It is a good instructional tool. Easier next year
on February 26, 2025
Posted by: Karen 1952
from Peyton Colorado
I struggled a bit but I thought the instructions were good and i just had to take my time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is a lot better than it used to be!
on February 26, 2025
Posted by: Anonymous
from Texas
When finished, it was a lot simpler than it used to be, but confusing at times.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on February 26, 2025
Posted by: Kimberli Kae
from south dakota
It was very easy to walk through. The program guides you all the way through.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Deduction Disappointment
on February 26, 2025
Posted by: Hhzusc1
from WCola, SC
While using Turbo Tax for my state return this year, I noticed a $10,000 deduction I have never had before. It was entered by Turbo Tax without any explanation. After several hours of research, I found this was a deduction for certain groups of individuals in SC with particular types of retirement (state, federal, IRAs…). I further found out I was due another $5000 deduction while investigating the $10,000 through SCDOR. This deduction was not automated nor did product support know what the deduction was for or how to enter it. I was told I needed a CPA or one of your paid experts. I asked to have my question elevated which it was but I then had to wait almost an hour for a call back. The next representative did know where to enter the information and so Al is well with my filing. However, for other SC folks trying to do their taxes, missing a $5000 deduction per person is significant and not appreciated having to dig so hard for explanation and resolution.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
AWFUL
on February 26, 2025
Posted by: frustrated totally
VERY FRUSTRATING!!!! not clear how to sign as surviving spouse ! It is hard enough to lose your spouse and your pathetic instructions has made it even worse .
Also your information about how to apply refund to 2025 instructions is hidden,., instead try to force return through products. RRBforms not clearly explained either
Also your information about how to apply refund to 2025 instructions is hidden,., instead try to force return through products. RRBforms not clearly explained either
Written by a customer while visiting turbotax.intuit.com