Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Awful experience, 2 years running.
on February 14, 2026
Posted by: SueCat1
from NC
This year and last year have been the absolute worst experiences i have had using this service. I am low income and do not require much help with my taxes and this service borders on making it worse. Hidden pricing that's essentially charging people for situations they had limited choice in. Last year it made me make a new account and then double charged me, which was a week long battle with customer service. This service overcomplicates the process and charges you unnecessarily for what they are providing. 1/5 stars, I will never recommend this service to anyone.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax is great
on February 14, 2026
Posted by: AaronEllie
from FL
turbo tax made filling out my tax return nice and easy
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on February 14, 2026
Posted by: KB5011
from tx
Easy to use and accurate. Will definitely use in the future
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
crap
on February 14, 2026
Posted by: ronster37
from oklahoma
i had to make my oklahoma return into a amended return just so i can file so stupid system problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is Awesome
on February 14, 2026
Posted by: Goose61
from missouri
Always easy to use and understand. Doesn't take too much time to complete. Convenience of completing in steps without having to start over each time.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is the way to go
on February 14, 2026
Posted by: oldladymeme
from texas
easy to follow instructions - guidance throughout
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
turbo tax is okay
on February 14, 2026
Posted by: fernie13
from texas
turbo tax is okay, I had to purchase it twice because the first one expired
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax 4 Life!
on February 14, 2026
Posted by: Soccerislife
from Indiana
Fast, easy, finished the whole process in less than one hour!
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com