TOO MANY HOOPS TO JUMP THROUGH BEFORE FILING THE TAXES. THERE ARE TOO MANY UNNECESSARY QUESTIONS LIKE DRIVER'S LICENSE, LAST YEAR'S GROSS INCOME, CITIZENSHIP, ETC. BEFORE TRANSMITTING TO THE IRS. THIS WAS VERY FRUSTRATING!!! ON TOP OF ALL THAT, YOU HAD TO REPEAT ALL THE FEES THAT WILL BE DEDUCTED.