Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Quick and happy
on February 15, 2026
Posted by: mamabear390
from Nevada
Perfect for easy tax refunds. Super user friendly.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First experience with 'online' version.
on February 15, 2026
Posted by: Dorwin
from CT
This is my first year using 'online' version vs. desktop software version used in the past due to not being able to update my Mac browser due to its age or unable to update to Windows 11 due to my PC age (not happy about being forced to buy new Mac and now new PC just to use TurboTax, do the techies factor that in when they force you to update your browsers ?!?!).
My only real issue with 'online' version is lack of control, mostly not being able to switch between 'step by step' process as on desktop versions to seeing the worksheets and tax forms when a question arises or when I need to enter manual inputs, almost like TurboTax is trying to force me to pay for the support services by not letting me see the details myself.
Also, I only found out that I would be able to download the data files AFTER I paid (in case I need to upload them to next year to TurboTax's or a competitior's PC version), it should tell you this BEFORE you pay.
Also should make it clear that if you select 'file by mail' on the State portion, you've already paid for E-filing anyway and that no partial credit would be given if you choose this path.
Product is good otherwise but could use some improvements.
My only real issue with 'online' version is lack of control, mostly not being able to switch between 'step by step' process as on desktop versions to seeing the worksheets and tax forms when a question arises or when I need to enter manual inputs, almost like TurboTax is trying to force me to pay for the support services by not letting me see the details myself.
Also, I only found out that I would be able to download the data files AFTER I paid (in case I need to upload them to next year to TurboTax's or a competitior's PC version), it should tell you this BEFORE you pay.
Also should make it clear that if you select 'file by mail' on the State portion, you've already paid for E-filing anyway and that no partial credit would be given if you choose this path.
Product is good otherwise but could use some improvements.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax has gotten greedy!
on February 15, 2026
Posted by: Genevieve737996
from TN
TurboTax used to be great for filing my taxes. Now it just feels like a money grab. They advertise the free version but, it is no longer free. This will be the last year I file with them.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Charge
on February 15, 2026
Posted by: Zxcvedu
from Henrico Va
Charge more than what you choose to pay to file taxes. I understand paying if you get help and then not then.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
NDKN
on February 15, 2026
Posted by: NKNNNBFN
from OHIO
KLDSNFKSZ NSKNFK NDKNDKJNJKDNSJ NFEKJNKKJJKDKFN FNEJ
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on February 15, 2026
Posted by: J Oca
from Florida
Turbo is great. Easy to follow and when not sure of something, they will help you.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TAXES
on February 15, 2026
Posted by: BB816
from GA
turbo tax has been a great program for me with doing my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting Pricey
on February 15, 2026
Posted by: Dremden
from OH
I've been using TurboTax for close to 10 years and haven't had any issues. The prices though are starting to get a little ridiculous. It seems there is an extra fee for everything now. A $40 fee just to use my refund as payment? A $35 fee for Quick Deposit to my bank? I have no choice to go with the Deluxe version because of how I have to file now. My refund gets eaten up just in fees if I elect into these programs. I will have to look for another method of filing online next year, or just go into a local tax prep company.
Written by a customer while visiting turbotax.intuit.com