Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,433 Reviews)
Rating breakdown 87,433 reviews
5 Stars
64,931
4 Stars
9,622
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Filed my own taxes again!
on March 1, 2025
Posted by: NannyB64
from IL
It was fairly easy - may be good to list everything you need at the beginning.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it!
on March 1, 2025
Posted by: Tifftiff22
from Kansas City, KS
I am always pleased with the process of turbo tax. Its easy step by step process makes doing taxes stress free
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Has Helped Me Out a Lot
on March 1, 2025
Posted by: Alphly28
from Maryland
I've been using Turbotax for about four years now. It has helpped file my taxes electronically, and with little hassle, atleast a lot less mind-numbing when doing taxes alone on tax return paper trying to figure out if I should check this box, does this apply to me, or does it not. Though, I did wish the constant e-mails of asking me to file my taxes early before I even received my w-2 form would stop.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty quick and easy to use
on March 1, 2025
Posted by: Murasaki1337
from OR
Overall Turbo Tax was easy to use. most of the processes are pretty straight forward. Easy to process the transfer to your personal account. There were a few parts that were confusing because finding the right answer was difficult to locate.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on March 1, 2025
Posted by: Teeniebeenie
from Ohio
It was easy to talk someone to get help. Turbo tax is a fast and easy way to get your taxes done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
LIED TO
on March 1, 2025
Posted by: SOMETHING IS WRONG
i WILL NEVER USE TURBO AGAIN. HIDDEN FEES. I ASK WOULD I BE CHARGED THE THAT 40.00 I SAW HE SAID, NO. BUT THAT WAS NOT TRUE THE 94 DOLLARS I THOUGHT I WAS PAYING WAS ACTUALLY 134.00 DOLLARS. YOU FOOL ME ONCE BUT IT WILL NOT HAPPEN AGAIN. I WILL USE SOMEONE WHERE I KNOW THE TOTAL COST. AND I ASKED THIS GUY. IT SAYS, SUBTOTAL NOT TOTAL ARE YOU SURE THIS IS THE TOTAL COST? HE SAYS, YES. JUST TO FIND OUT IT WAS NOT THE TOTAL AND I WAS CHARGED ANOTHER 40 DOLLARS. BUT IT WON'T HAPPEN AGAIN BECAUSE I WILL NEVER USE TURBO AGAIN.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Fees bite you in the butt
on March 1, 2025
Posted by: Katsyl
from Indiana
It is handy to have a lot of the information hold over from previous year, but the idea of this being free is a joke.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too expensive, manipulative.
on March 1, 2025
Posted by: Jandsm5321
They're good at making it easy... but they still try to sneak in ways to charge you, and don't tell you until the end that if you switch to the free version you have to start all over because they can't be bothered to save a little information without an absurd fee. They had me re-type most of the info this year anyway but I can't "downgrade" unless they erase everything.
Written by a customer while visiting turbotax.intuit.com