Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Move down page did not always work! A problem!
on March 27, 2026
Posted by: Nwrelics
from Washington
The online version created a problem with no curser on the side to move down. My laptop did not respond well to move down. Having used the CD version for over 10 years with no problems, this delayed and frustrated me and took longer to do my taxes. Eventually, I figured I have to move right, then down. Sometimes I had to hit enter before moving down. It was a struggle. Will I use it again next year? That's debatable. Note. The sidebar had a side curser, but not the form itself. Why different???????
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Anyone can file with TurboTax!
on March 27, 2026
Posted by: Mel829
from Virginia
I love how user-friendly TurboTax is because it puts tax concepts into easy-to-understand words. It guides you through the process step by step. Anyone can file their taxes when you have TurboTax helping you through the process!
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax is costly
on March 27, 2026
Posted by: BlaneS2020
from OH
Good but expensive.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
ca 2026
on March 27, 2026
Posted by: nonnne
from ca
For the most part, it was easy to use and provided guidance on all the categories.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
pataint
on March 27, 2026
Posted by: burninghot
from ohio
very helpful and they were awesome great outstanding personal
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome
on March 27, 2026
Posted by: heatherpo
from indiana
features are easy to use look forward to using again
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy to use!
on March 27, 2026
Posted by: anad11
from Tennessee
I have used Turbo Tax for several years now. I really like the layout of each section and the ease of entering the information. It is always up to date with the current tax laws and makes sure that I have checked all areas before filing.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to File
on March 27, 2026
Posted by: AmberlyHaz
from Texas
Turbo tax makes it really easy to file my returns. It takes more time to gather the information than file the returns. I like the AI feature that pulls the info off of my loaded documents.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com