TurboTax is an unneeded service. Government already knows what I owe, and I wouldn't need to use TurboTax, but companies like Intuit (Turbo Taxes parent company) lobby the government to not pass tax reform legislation, so they can still exist. The company adds no value to the world.
You miss representing yourself when you advertise Turbo Tax is free to file. When iin all actuality you have to pay for it, and it is not worth the amount that is charged.
I have always had my taxes done by an individual. This was faster, cheaper, and just as thorough. Saved me hours of time. I will be a Turbo Tax customer for life.