Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Great, but Random Fees Ridiculous
on March 27, 2026
Posted by: Katie0302
from Nevada
Process was quick and easy to follow. Random fees that have been added since I last used TurboTax is insane. I will not use again.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax
on March 27, 2026
Posted by: jeem74
from michigan
would have liked to see forms as they are filled out instead of just at the end
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helpful
on March 27, 2026
Posted by: DPaul2
from California
Went easy but not always clear when going backwards.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax : easy
on March 27, 2026
Posted by: Woods10
from PA
It went well. I always dread tax time but it was simple.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 27, 2026
Posted by: its mee jjjj
from ca
good experience and easy to use , the process was quick and simple . wasn't confusing at all
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Credit Karma/TurboTax is now a scam
on March 27, 2026
Posted by: HammerLee61
from Missouri
Have been using this for years to do my daughter's taxes so I know for her simple returns there is no need for help so there is usually no fee. I have figured out all the tricks that they use to try to get you to go to a pay service and made sure she denied the non-required services. Well this year I finished up and I see there is a $40 charge, which is never explained but I figured for all the years I've used this product I figured I would pay my daughters fees. I put my card information in for the $40 dollar charge and hit submit. When the page comes back I see a receipt that shows my card was charged $125.00. The only detail I could find for the charge said I was charged for the federal and state taxes separately (even though earlier I had chosen to submit state and federal together) and both 'services' were more than $40. I am warning everyone that Credit Karma/TurboTax have sunken to deception to try and steal your money. There was ZERO instruction on the fees during the tax prep and a deceiving message right before you pay...if you are nice enough to do so. CK is off of my list of companies I do business with.
Even this stupid page is bouncing around changing the topics for no reason
Even this stupid page is bouncing around changing the topics for no reason
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Easy to Use
on March 27, 2026
Posted by: RAC2026
from Texas
Easy to use. The process guided you through each step.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Cost is getting to high
on March 27, 2026
Posted by: nunya2002
from Nevada
My friend says she is reporting you to the better bussiness bureau because you say free and then tack on other charges that are not anything extra for your company. She went to a different site than turbo tax & she got her full refund back rather than hidden charges.
Written by a customer while visiting turbotax.intuit.com