Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,433 Reviews)
Rating breakdown 87,433 reviews
5 Stars
64,931
4 Stars
9,622
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Its a little difrent from last year.
on March 1, 2025
Posted by: flore50
It was so hard to change direct deposit bank by myself , had to call a intuit contact wish was very helpfull. I sure thank her very much.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not Using Again
on March 1, 2025
Posted by: NeverUSEAgain1001
from Kansas
This is my first time using Turbo Tax & it is awful. Also not free like it claims!
First, because I accidently clicked yes to a single wrong question, it claimed I had to pay for the Deluxe Version. I had to go through multiple times trying to figure out why it thought I had a foreign bank account, when I don't. Instead of helpfully giving me a link to the page, I had to look through myself.
Then, I still couldn't file for free, because apparently I contributed too much $ towards retirement, despite that being through my work and something I can't opt out of if I have any hope of having any $ for retirement.
And then they took 1/2 my refund in fees for filing. Which wasn't much to begin with. Hardly enough for groceries. I'm not using them again unless they broaden the requirements for being able to file for free.
First, because I accidently clicked yes to a single wrong question, it claimed I had to pay for the Deluxe Version. I had to go through multiple times trying to figure out why it thought I had a foreign bank account, when I don't. Instead of helpfully giving me a link to the page, I had to look through myself.
Then, I still couldn't file for free, because apparently I contributed too much $ towards retirement, despite that being through my work and something I can't opt out of if I have any hope of having any $ for retirement.
And then they took 1/2 my refund in fees for filing. Which wasn't much to begin with. Hardly enough for groceries. I'm not using them again unless they broaden the requirements for being able to file for free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is as easy as 1..2..3
on March 1, 2025
Posted by: Anonymous
I love the ease and convenience of Turbo Tax! I have used it for years and it keeps getting better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great experience
on March 1, 2025
Posted by: KayHope123
from Massachusetts
Fast, simple and easy to use!! would defiantly recommend to everyone
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
amazing
on March 1, 2025
Posted by: madhatterso1996
great and easy time didnt take l;ong at all thanks for everything
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2024 Tax
on March 1, 2025
Posted by: Anonymous
from Lincoln Park, MI
Easy to understand how to input information to ensure it's correct
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes Demolished in one sitting
on March 1, 2025
Posted by: MrFather1982
from United States
I had changes in status from my last years filing. Even without my previous year's paperwork I was able to completely finish my Tax return with just my laptop and phone.
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Rocks!
on March 1, 2025
Posted by: 7Tam
from Oregon
I really enjoy using turbo tax, it is a guarantee to help every year!
Pros: I moved
Written by a customer while visiting turbotax.intuit.com