Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Not as easy to use this year
on March 28, 2026
Posted by: Liberty7
from Fl
I thought this year Turbo Tax was more confusing to do
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick and easy!
on March 28, 2026
Posted by: TQOL
from Buckeystown, MD
Overall good experience for my 2nd year using TurboTax Online. The collection and use of data statements and confirmations are confusing and somewhat misleading. But everything else was quick and easy.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on March 28, 2026
Posted by: kara02
from North Carolina
Very easy, I loved how the website included expansions to show more information and answer questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was easy to use.
on March 28, 2026
Posted by: DeeDee 2025
from Texas
It was relatively easy to understand and complete taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax has changed since I last it terrible now
on March 28, 2026
Posted by: David5127
from Tennessee
Turbo tax has changed or something has, it is terrible now ,way to many side tracks ,goes everywhere except submit
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Easy
on March 28, 2026
Posted by: Melissy554
from Clearwater, FL
It's easy to do taxes by yourself. turbo tax walks you through everything.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy and convenient.
on March 28, 2026
Posted by: MazL0
from North Carolina
I've been using TurboTax ever since I started working -- easy and convenient.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on March 28, 2026
Posted by: Tax Filer 001 and 002
from NM
The process was smooth and helpful. Even for those of us who do it ourselves.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com