Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
LOVE TURBO TAX
on March 28, 2026
Posted by: LORIANNE 15
from 5815 Longford Road
Easy experience. LOVE THAT IT'S EASY AND SIMPLE TO USE.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Selling you products you don't need
on March 28, 2026
Posted by: Stephnjeff1
from VA
Turbo-Tax is very deceiving by assigning you a product you don't necessarily need then not providing an intuitive way to downgrade.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax never disappoints.
on March 28, 2026
Posted by: peaykr16
from Virginia
The process is easy and quick; I was done in less than an hour.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not the most straight forward
on March 28, 2026
Posted by: danielcox0428
from AZ
Had me re-answer questions a handful of times and didn't give me the option to not add "Do It Yourself Deluxe". Going for my refund on that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
taxes25
on March 28, 2026
Posted by: cem14
from 18556 Queen Elizabeth Dr
it helped walk me through my taxes! When i was confused turbotax helped me find my documents
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on March 28, 2026
Posted by: Tennisswimmer
from North Carolina
Wonderful experience!!!!!!!!!!!!!!
Thank you so much!
Thank you so much!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
using turbo tax
on March 28, 2026
Posted by: mascjs
from virginia
I kinda like the way I could purchase a disc to download and complete with the free state attached. I still use turbo tax and have for many years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!
on March 28, 2026
Posted by: Jamaie26
from 112 Belle Riva Drive
It was super easy to use, giving me a step by step to ensure I was filing everything correctly and accurately. If I had any questions they answered them all in a way I could understand.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com