Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is the best!!
on March 28, 2026
Posted by: Gu Boy 2025
from Texas
I have been using TurboTax for years and I love it! Simple and easy to use. I highly recommend it to everyone even if you don't know anything about taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is AWESOME!
on March 28, 2026
Posted by: Ethyl444
from TX
Very simple, very easy! I like being able to "learn more" about certain topics!
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great job TurboTax
on March 28, 2026
Posted by: Kellis2geese
from OH
Went well, advised me of rejection and helped fix it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Difficult to get the discount
on March 28, 2026
Posted by: K Vaz
from Florida
Difficult to get the 20% friend referral discount.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Necessary
on March 28, 2026
Posted by: LBEA
from AL
Most easy experience and the AI is helpful. Thanks so very much.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
confusing and shady charges
on March 28, 2026
Posted by: vicki1949
from texas
every year i have gotten a free return or low cost due to being 75 and low income, it gets very hard and confusing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy!
on March 28, 2026
Posted by: RubenMD
from El Paso, Texas
This was easy to navigate and use on my own. Would use again.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Different from Turbo Tax software
on March 28, 2026
Posted by: Mama 77
from PA
I have used the Turbo Tax software for about a decade and was very happy with it. Since I didn't update my Windows from 10 to 11, I had use this online version, Because it works differently, initially I found it to be more difficult. However, the finishing, checking and e-filing went rather well. The difference in total $cost was much more. I will use this again next year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com