Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Fine - shouldn't need to exist
on March 28, 2026
Posted by: MMU13
from Wisconsin
Fine - would be better if the US government just did return-free filing like a civilized country
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!
on March 28, 2026
Posted by: chrismatt042
from Florida,FL
It was really easy to navigate a simple tax return
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on March 28, 2026
Posted by: BLMO855
from California
User friendly and very easy to follow instructions.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great way to do taxes
on March 28, 2026
Posted by: HEDGEAPE
from NC
Turbotax walk through steps make you feel better about doing your own taxes
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hard To Navagate
on March 28, 2026
Posted by: EHerbalist
from NH
Ive done a few years with turbo tax but this year it wastemst diffucult year . I dont know why but it was. The navagating was super had
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is very efficient
on March 28, 2026
Posted by: MicahJC
from Connecticut
It was easy to navigate the pages and put in any extra information.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great resolution
on March 28, 2026
Posted by: Matt12343
from TX
Site is confusing and constantly tries to get you to go into a paid version, sometimes even tricking you. Samantha, the phone agent, was incredibly helpful and made the experience much better. Otherwise, we would have taken our business elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on March 28, 2026
Posted by: KBDizzle
from Indiana
Easy to use and file my returns! I was able to navigate the site easily to get my return filed and processed.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com