We've been doing our taxes here for over 10 years, as our taxes are pretty straightforward. Nevertheless, I appreciate that Turbotax explains things along the way in simple terms. I also appreciate the different ways you can easily upload or link your other tax forms. It makes this time of year less stressful.
Easy to use because prior year's information pulls forward. Also, like that comparative information is shown to prior year, which makes me feel better about accuracy of data entered or downloaded for current year. Reasonably priced.
For the most part it's a simple process. For some of us that don't speak the tax language, I think each section should have more information to explain what each section means.