Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax
on March 28, 2026
Posted by: K131313
from Tenneessee
I've used turbo tax for years. I wasnt allowed to pay with a card because a hold was put on my account? I was never notified. I was forced to use my federal refund to pay witch charged be $40 more because their "systems were not updated" ? not the best experience this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Why do we need a title?
on March 28, 2026
Posted by: KB123486
from Missouri MO
The program stuttered this time and was a little pricey, but I did like that it made you review over your tax preparation twice. I liked that there was a You-Tube video for guidance on finding the AGI on transcript.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is a Rip-Off!
on March 28, 2026
Posted by: Burned107
from Oklahoma
I have used Turbo Tax many times in the past but have never been hit with so many fees on top of buying the software ($134). I was all the way to the filing before I was informed that I had incurred those fees. I will NEVER use Turbo Tax again.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My go to
on March 28, 2026
Posted by: Anonymous
from Tx
I use Turbo Tax every year and they have never let me down and it is very user friendly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome and Easy
on March 28, 2026
Posted by: Nate2550
from 32497 Bay Hollow Drive
It was easy and helpful in filing my taxes. I was happy it helped find all my deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
none
on March 28, 2026
Posted by: Charlioe
from ohio
I signed up for free, and you charged me 168.00 not cool
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Amazing
on March 28, 2026
Posted by: Leelo4194
from VA
User friendly, with great advice an explanation feature of tax forms and deductions.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TURBOTAX IT'S SOMETHING I GUESS
on March 28, 2026
Posted by: JAKE165
from WASHINGTON
THERE IS NO EXPLANATION AS TO WHY MY FILING COST ME $69 INSTEAD OF BEING FREE, SORRY FOR ALL CAPS. LOL
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com