Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,431 Reviews)
Rating breakdown 87,431 reviews
5 Stars
64,929
4 Stars
9,622
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
BASIC
on March 3, 2025
Posted by: SHANE1969AAAAAAAAAAAAA
JUST THE BASIC PROGRAM NOTHING SPECIAL AAAAAAAAAAAAAAAAAAA
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is great
on March 3, 2025
Posted by: Dykes22
Ease of use. Step by step instructions. Still a little expensive
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Hidden Fees are a Burden for Low-income Filers
on March 3, 2025
Posted by: TiredOfTheCorporateGrift
from MO
TurboTax has become progressively worse for filing every single year. This year, I had to start several sections over just to avoid losing more to filing fees than I would lose to the government for specific tax situations, submission routes, and payment options. The worst part is that TurboTax has committed themselves to deceptive business practices and will hide these charges until after a filer has nearly finished filing.
My options were to either not report my post-deduction out-of-pocket health insurance expenses, or give the money I would have saved in doing so to TurboTax as a gift because they don't support that option on the next lower price tier. I only noticed the new $40 return-extracted payment method fee after I finished and prepared to submit. Luckily, I still have one credit card that isn't maxed out. However, these new microtransactions constitute an undue burden on low-income filers who cannot front the heavy price tag for a product that becomes unpredictably more expensive every year.
In summary, I had to pay separate charges to file federal AND state, I had to swallow the cost of my post-taxed healthcare purchases to avoid an TurboTax's kleptocratic "premium" upcharge for self-employment situations, and I had to run a credit card just to save myself from a "processing fee" which costs as much as the entire service did back when I started using the software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on March 3, 2025
Posted by: pinkpanther14
from North Carolina
easy to use. Appreciate the reviews of various sections.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
makes doing your taxes a breeze. help is right the
on March 3, 2025
Posted by: waste of time this is
was very quick and easy to do my return. had a minor problem and asked a question that was answered immediately and solved my problem. very helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo taxes blessing
on March 3, 2025
Posted by: Gorneydanielle39
from Flagstaff Arizona
If there could be be better explanations on the adjustment gross income in a better form mat because it kept saying mines was wrong until I adjusted it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 3, 2025
Posted by: Karlkow
from texarkana texas
thanks good finished it finally. hope all goes well.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesome
on March 3, 2025
Posted by: Anonymous
from Vidor Texas
Easy it’s a great service to use anyone should use
Written by a customer while visiting turbotax.intuit.com