Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
very helpfull
on March 29, 2026
Posted by: pawjerry
from IOWA
did it myself, VERY HELPFUL AND I AM GLAD THAT IT IS HERE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax 2026
on March 29, 2026
Posted by: 2026 R and T
from Florida
The experience was very quick, easy and user friendly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
very easy
on March 29, 2026
Posted by: joeddy
from fl
very easy and simple steps to file without high fees
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use. Awesome
on March 29, 2026
Posted by: BlkHorsePoe
from MI
Great system when someone is starting out, new to filing taxes, and using Standard Deductions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First Online Turbo Use
on March 29, 2026
Posted by: Rap2288
from Tennessee
I've used desktop version of TT in the past. Its was far more easier to navigate and included a lot of features that were far easier to use ( e.g. E File ). Also given my return needs, I couldn't substantiate the added cost of Premium to include one more entry for my taxes (Capital Gains). Overall for the cost and my immediate need for a tax software, Online was OK and reasonably priced for simple returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax terrible
on March 29, 2026
Posted by: JR55515
from NJ
Did not like the process, too many verification requirements, too mant steps, and very confusing. Very disapointed in the fact that i first had to purchase the sofeware, then have to pay a fee to file my taxes. Way to go with the fee grab! Really not sure if I will be using Turbo tax next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This yrs online version is horrendously tedious.
on March 29, 2026
Posted by: Irritated in IL
from IL
Entering charitable donations was very tedious and difficult this year, why the change? My W-2 info did not transfer over, had to manually enter. Noted I did NOT want to go through uncommon deductions but it took me through each and every one anyway. Repeatedly asked me the same questions over and over even after having answered them. Seriously considering not using Turbo Tax again. Also, signed up for a discount code which was not factored in at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
xxx
on March 29, 2026
Posted by: fjjjjjjfffffff
from TX
Hugeline was terrific help. She guided me through and helped my frustration
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com