Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Added Fees are unnecessary
on March 29, 2026
Posted by: Surreeeeee
from Texas
I want to know why I pay $69 for the ability to put together all of my information, then have to pay another $40 to (according to the end of the process) pay for TurboTax. Isn't that what the $69 is for? I know it says at the total it's for some kind of banking fee. but that's not what it says, 1.) it says the $40 is for paying for the TurboTax and 2. I would be interested to know why it costs $40 for direct deposit services. It costs less than a digital workload than an actual PAPER check being written. So why is it more in this case?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Don't love doing taxes, but love Turbo Tax
on March 29, 2026
Posted by: Robbin22
from Texas
Turbo Tax was so easy to use & any time I had a question I just clicked the (?) link. I also talked with an expert whose name was Taylor. I wanted to verify a credit that I received. She was very friendly & helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Consistently Bait & Switch Product Pricing
on March 29, 2026
Posted by: Thomas in SWFL
from Florida
Every year, I get an on-screen offer from Turbo Tax for the cost of their suggested product, but they switch the price on you (same product) at the time of filing. I have a screenshot from Jan 25th where they offered the product I used for $49 (down from $79) with no codes offered, yet at the time of filing they insist on charging $69 for the same exact product with zero recourse. Shady practice, but a constant year-over-year thing I've noticed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Hidden Fees
on March 29, 2026
Posted by: rm6542
from GA
Don't understand why I had to pay $128 just because I have an HSA. I made $0 of individual distributions to the HSA and ended up losing almost $60 by setting up that account, which most would call a responsible decision. Also, it wasn't nice that you said it would be $70 then charged me $128 because the state fees were completely hidden. Process wasn't bad, just upset about the hidden fees.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use!
on March 29, 2026
Posted by: Ally G
from IL
I have been using Turbo Tax for years. It is really easy!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty Chill
on March 29, 2026
Posted by: Guest User
from Ohio
Pretty good, they walk you through everything. Sucks that I can only use the agent at the very end of my filing process.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is cool!
on March 29, 2026
Posted by: Cardinal25
from Kansas
I loved how fast it was, but I didn't expect the payment.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great service!!!!!!!!
on March 29, 2026
Posted by: JCallis75
from Oklahoma
The software was very easy to maneuver. The help topics wee also useful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com