Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
So easy, literally stress free
on March 29, 2026
Posted by: Annie1863
from South Dakota
Very easy to use help boxes very helpful, stress free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax sucks with i could give ZERO stars
on March 29, 2026
Posted by: Drew881111
from Oklahoma
Filed my taxes for "FREE" but when it came to it it was rejected for something that was already included in the return said i needed to refile will fixes and then had to pay $130, clearly a setup...have used them for years but now will be using someone else for the future of my tax filings.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing Help!
on March 29, 2026
Posted by: Xman1415
from Virginia
Amazing help when needed and easy to use! I will always use turbo Tax!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was easy to use
on March 29, 2026
Posted by: Lis15
from MA
TurboTax was straight forward and easy to use. I will definitely use it to process my future tax returns.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but tries to make you pay for every Lil extra
on March 29, 2026
Posted by: Chrissy3978
from IL
Good except for the price hikes otherwise good 👍👌
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax did a Great Job
on March 29, 2026
Posted by: Elias01
from New Jersey, NJ
Very helpful and easy to use. First time filing my taxes this way for work and I had no problems at all.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is great!
on March 29, 2026
Posted by: Powana
from texas
Turbo Tax is very convenient. I like it! Highly recommend it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Why was making payments needlessy complicated
on March 29, 2026
Posted by: Jason WHM
from TX
Pretty quick and painless to do yourself. However, this was the first time I had to file another state's tax return. The main thing was making the payment, since I owe, was needlessly confusing to the point I paid by the wrong method. I have always paid by using my bank account. They were pushing the file now, pay later which I didn't want. I had to back out of that and thought I was selecting credit for the other state income since it was so little. I ended up entering my bank info for the state return instead. So I ended up paying the state with my bank and credit card with my federal (which was much larger) instead of the other way around. I clicked submit and got an immediate notification on my phone of the payment for federal and got a service fee of of $53.16 for paying by credit card. Don't push the file, now pay later. Little miffed about that service fee. It also keeps asking to tack on additional services multiple times. If I didn't want it the first time, I'm not going to suddenly want it the next 3 times.
Written by a customer while visiting turbotax.intuit.com