Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is the One & Only
on March 29, 2026
Posted by: LilyMayhem
from Arizona
We only consider using Turbo Tax - for many years. Will not consider any other method. The explanation links and forms are very easy to find/use.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Shameful
on March 29, 2026
Posted by: FatiguedMan
from Oklahoma, OK
Having to pay to file my taxes myself should be a crime.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBOTAX IS OK
on March 29, 2026
Posted by: MIKE776
from EDMOND,OKLAHOMA
TURBOTAX WORKED FINE. JUST THINK THE SHOULD HAVE GIVEN YOU THERE TRUE PRICING UPFRONT INSTEAD OF ADDING FEES LATER.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Forced to use a credit card
on March 29, 2026
Posted by: Forced charges
from Oregon
I tried multiple times to pay using direct payment from my checking account, payment plan with IRS or send a check and it would not go through. It forced me to use a credit card number and pay the fee. NOT happy about the $45 fee for using a debit card.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating
on March 29, 2026
Posted by: TurboShannon
from CT
Extremely frustrating as would not let me e-file unless one box was filled in, but I called 1099-DIV company and they said nothing to enter for TIN. Turbo Tax expert didnt know how to help. I ended up just manually importing, but took me 3 hours to resolve and TT expert did not know how to help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes doing taxes so much easier!
on March 29, 2026
Posted by: Happy MI customer
from MI
TurboTax was easy to use and I was able to do our taxes in less than an hour.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on March 29, 2026
Posted by: kmno
from florida
Easy to use and file federal and state taxes, catches errors.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax PMO :)
on March 29, 2026
Posted by: AMES333GDI
from Minnesota
I find Turbo Tax to be very frustrating and their practices to add more features are predatory. I have been using TurboTax online for years and I do not think I will be using it again at this point.
Written by a customer while visiting turbotax.intuit.com