Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,431 Reviews)
Rating breakdown 87,431 reviews
5 Stars
64,929
4 Stars
9,622
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Loved it
on March 7, 2025
Posted by: Luis1986
from Ocala florida
I love it. Fast and easy. Very accurate. But also very fast paced. Only took me 51 minutes to complete my filing.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on March 6, 2025
Posted by: KJEvans
from Joliet, Illinois
My experience with Turbotax has been great, helpful tips to clear up possible confusion and an easily understandable format.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This sucks
on March 6, 2025
Posted by: BBCC2233
the system is outdated and manipulative I'm in the military and it forced me back into the deluxe version to pay even when i selected free filing. I hate using this product and am activly looking for a replacement for next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo race makes taxes fun
on March 6, 2025
Posted by: Anonymous
from Milaca minnesota
It makes life easier to turn a show on and file taxes with turbo tax they help me understand what I need to to and educate me on terms I’ve never heard to help file correctly
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbo tax is good
on March 6, 2025
Posted by: Doug5772
i filled with turbo tax last year but your records showed i di not
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is cumbersome and not intuitive
on March 6, 2025
Posted by: JohnM001
from Wilmette, IL
It is very cumbersome. Even after my wife and I have entered our PINS and driver's license information, we're asked for it repeatedly.
It also asks questions for which there are not definitive answers. Like, in one of the finalization steps it asks if I filed one or both of our returns last year and then asks if she did so. Well yes AND no! Because we filed jointly!
I also don't like being congratulated with animated confetti and dancing people when I only get $100 back on my taxes...Half if which I end up having to pay back to TurboTax. :-(
But although TurboTax is super lame, we're compelled to keep using it each year because all of our prior tax info and having to use another tax service would be even MORE tedious. So TurboTax is essentially the least crappy of other many crappy options. Yay.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Add easy and understanding questions
on March 6, 2025
Posted by: JtLolo
Questions were too hard to understand as a first time tax filer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not free anymore
on March 6, 2025
Posted by: Shishi09
from Copperas cove TX
Yes is easy to use, but it's never free anymore I lose 100$ every year out of my taxes return. I never gives me the free option now. It's really annoying
Written by a customer while visiting turbotax.intuit.com