Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
The greedy robbers of Intuit
on March 29, 2026
Posted by: Ranx
from YZ
Charging people $40 for refund fee is robbery and I will NEVER use your service again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 29, 2026
Posted by: founsk
from sc
Easy to use. Easy to use. Easy to use. Easy to use. Easy to use. Easy to use. Easy to use. Easy to use. Easy to use. Easy to use. Easy to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Mr.
on March 29, 2026
Posted by: The Mig
from TX
Completing the tax returns is not as easy as I thought
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great!
on March 29, 2026
Posted by: mmlei
from OH
I loved this experience. However, I cannot give a fifth star until I actually get my refund and know that everything was done correctly. This would be better sent at a later date.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Money grab by TurboTax
on March 29, 2026
Posted by: HOF2016
from Washington
You tried to upsell us way too many times. This was a hassle to file the deluxe version. We will hire someone else to do our taxes next year. The money grab is out of line. Offer a service, let people know what you have to offer and then let the people choose the options they want. You keep on selling and selling to the point of being an annoying used car salesman.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
a
on March 29, 2026
Posted by: BarcaMiald
from Arizona
Last year, I used the desktop version of TurboTax to file my taxes. This year, I switched to the web version, and the experience was frustrating.
At the final step, it forced me to select how I filed last year, but the desktop version of TurboTax wasn’t even listed as an option. I had to choose “another software,” and then it asked me to enter details from last year that didn’t make sense in this context.
The whole process felt confusing and unnecessarily complicated. It took much longer than expected, and the experience was not smooth at all. Honestly, it made me frustrated.
Even if I hadn’t used TurboTax last year, I don’t see why I should be required to provide that information. This year’s experience has made me seriously consider using a different service next time.
Even if I hadn’t used TurboTax last year, I don’t see why I should be required to provide that information. This year’s experience has made me seriously consider using a different service next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super easy
on March 29, 2026
Posted by: 123DD123
from Georgia
So easy. Helped me understand exactly what I was do.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 29, 2026
Posted by: DWSW198
from IL
Very helpful in getting my taxes done. Peace of mind doing them my self.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com