Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,431 Reviews)
Rating breakdown 87,431 reviews
5 Stars
64,929
4 Stars
9,622
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
They charge you for 401k
on March 8, 2025
Posted by: Simplehuman12313
from Milwaukee, WI
I liked how straightforward turbo tax is when filling out the forms. However, I was misled into thinking I would not be charged extra for any of the basics. After working a full year at my job I signed up for lowest 401k plan to start. This is included with my income tax form. I barely made $100 in the account this year and they charged me $128 just for a basic 401k income. I was harassed to upgrade the whole process but I treated it like an annoying advert. It was made clear that I had to upgrade when I was ready to file my taxes. It would make more sense to charge me for personal investment accounts. This was a common 401k through my job. I don't think I am going use Turbotax next season.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo makes it alot easier to file
on March 8, 2025
Posted by: Guitar12rock
from St. Louis MO
It was simple to do, I love the convenience of doing my taxes with turbo tax
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is veery good.
on March 8, 2025
Posted by: Mitch Mo
Overall excellent. Navigation takes some getting used to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Money grab
on March 8, 2025
Posted by: Shaniyah
from New York State
$158 just to file myself is ridiculous! It should be free to file yourself! Yall are money hungry
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Easy
on March 8, 2025
Posted by: MissMandy510
from Maryland
Easy to use, But some tips are not clear enough to understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax
on March 8, 2025
Posted by: Roche 003
Selina was Excellent guided me so perfectly … I’m happy to choose turbo tax thank you so much
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
What a Waste
on March 8, 2025
Posted by: American68796
It told me estimated 57 minutes to file, took 1hr 40 minutes and is constantly having me click not upgrade through the entire process. I have to pay to not be incompliant with the government
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not Free
on March 8, 2025
Posted by: Bambi804
Very easy to file But you advertise it FREE. false advertising
Written by a customer while visiting turbotax.intuit.com