Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax is always perfect for me.
on March 29, 2026
Posted by: Roo66
from California
This was my first time using the online filing. It was as easy as the desktop version. It was clear about what i needed to do and I believe it was very thourough. I've been using Turbo Tax for many years and will continue to do so,
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tax experts Amazing. Pricing HORRIBLE
on March 29, 2026
Posted by: Anonymous
from 600 St Joseph Pl, Wenatchee
I had contact with one of your experts, and she was absolutely amazing. She was so informed and helpful and shared info and knowledge in areas I didn't even consider, she was great. If rating her alone, I would have given 5 stars. You get 2 stars because of the sneaky add ones in your pricing. If I go to the IRS website to file my taxes because YOU THE GOVERNMENT SAY I HAVE TO (this definitely wouldn't have been my own free will choice to go about things) it should be free. ACTUALLY FREE. None of this "we newewds to charge you $40 to send you your own money" nonsense. For all the sneaky add on charges (you've taken ENOUGH from the US citizens) I would've rated you a 1. Since 2.5 is not an option, and because your experts that called and helped me was SO WONDERFUL, you get a 3.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
support reps are the best!
on March 29, 2026
Posted by: Noah ww
from california
rating 5 stars because when i had a issue and called the representative was able i my issue and was so kind and helpful!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax is awesome
on March 29, 2026
Posted by: Boney12
from Colorado
It was simple and easy. The process was very easy to understand.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it and have loved it since I was a teenager.
on March 29, 2026
Posted by: Beeerad
from KY
Have been using Turbotax since i was in High School. Couldn't be easier.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I like using Turbo Tax
on March 29, 2026
Posted by: keli321
from CO
Very long process, and a lot of repeats on pages.,
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on March 29, 2026
Posted by: snake2x
from KY
I found this tax software incredibly easy to use from start to finish. The interface is very intuitive, which helped me navigate through the different sections without any confusion. It simplified what is usually a stressful task by providing clear instructions and helpful prompts. I really appreciated how straightforward the entire filing process felt this year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Overcharged
on March 29, 2026
Posted by: Smartinson
from N59W23310 Clover Drive apartment 202
I feel as though I was overcharged for the service. I selected the basic "do it yourself" service and bypassed all addition offers. Instead of $69, I was charged $168 for services.
Written by a customer while visiting turbotax.intuit.com