Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Key upload Issue
on March 29, 2026
Posted by: Bing DL
from St. Louis, MO
One of our uploaded 1099-R forms for a Roth rollover was entered incorrectly in two fields because its input format differed from the other two 1099-R forms. That input error caused a significant error in the federal amount due. I spent three additional hours working with ChatGPT to identify the issue.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax
on March 29, 2026
Posted by: notsurewhattoenterhere
from Florida
I thought it was unfortunate that just to enter in one extra line for my HSA (Made some HSA withdrawals for medically-approved expenses), I had to pay 79$. It literally took 15 extra seconds to enter. I know there are other services that you can do that for free. I also have received two error messages. One of these was related to user interface error, but it wouldn't tell me exactly where it was, so it took me 15 minutes to go back and figure it out. The other was something to do with my spouses AGI (which was thesame as mine last year since we filed jointly, but it was still giving me an error message). I just didn't have a great experience, especially for the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ranch Hand
on March 29, 2026
Posted by: Ikhzaan
from CA
TurboTax explains processes well, and offers pathways to clarify confusions
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 29, 2026
Posted by: Anonymous
from California, CA
Turbo tax made it understandable and easy to use I would recommend to friends and family.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
needs more work
on March 29, 2026
Posted by: Rexas85
from Florida
this year it was not very user friendly. Had to go around & around in order to make corrections
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax!
on March 29, 2026
Posted by: SammyH93
from MO
Easy and quick! Self explanatory. Anyone can do it!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TTAX is the best
on March 29, 2026
Posted by: JR13543
from iowa
Great, easy and true made the tax season a breeze!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on March 29, 2026
Posted by: Brook80863
from Colorado
this was quick and easy. small cost along the way but worth it
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re committed to making sure the value you get from TurboTax far outweighs the cost, and we’re glad that was your experience this season.
Written by a customer while visiting turbotax.intuit.com