Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Better than TaxAct
on March 29, 2026
Posted by: MarnDD
from Minnesota
It's definitely better than TaxAct. However, it made it difficult to go back and forth between areas. And it asked me to confirm I had reviewed my state taxes before it gave me a chance to actually review them. I had to ask their AI assistant how to even do that. At no point does it prompt you to actually review the forms that will be sent. (I you have to go to a separate area and click Print.) Also, for the a state form, I entered an ID that was directly copied from the county, but it wouldn't accept it and wouldn't tell me what was wrong. I finally had to call to get their expert help.
However, the expert help interaction was great. I called on a Sunday night, there was a 20 minute wait, but they had a callback. She was pleasant and resolved the issue quickly.
I'll use it next year, but I really dislike their navigation during the filing and review piece.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Proved its usefulness!
on March 29, 2026
Posted by: Capital J
from Tennessee
Last year was my first time and it was a bit of a slog. Hate doing this stuff. However, on my second year, after having all of my data already entered and just being able to skim through to the end made this save so much more time than my first year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax fair
on March 29, 2026
Posted by: Pgzy
from Clarkston,Ga
It’s ok except for the hidden fees they should tell you about all of the fees upfront
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
See you next year
on March 29, 2026
Posted by: JPW16
from WA
It was standard fare tax return and system. Relatively smooth but not painless.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
wasn't free
on March 29, 2026
Posted by: ms00
from washington
Said it was free to file but had to pay. False advertisement
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks
on March 29, 2026
Posted by: Sandedrs875
from Tx
everything was easy to understand and moved quickly.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the only way to go.
on March 29, 2026
Posted by: Speedybasestealer
from IN
Easy and helpful. Accurate, compatible, Guidance
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Keeps getting easier
on March 29, 2026
Posted by: garyj_
from oregon
Been using it for years and it seems to get faster and easier every year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com