Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,443 Reviews)
Rating breakdown 87,443 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Another Year, Another Disappoint
on March 29, 2026
Posted by: Code Blue
from NC
I got showed 3 different prices while doing my taxes with you guys. Free-no I'm Paying $168 for taxes I did myself without any of your experts or tools. Website easy to use sort of.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is helpful and saves time.
on March 29, 2026
Posted by: FootsWife
from Louisiana
It was easy to navigate and made the process easy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on March 29, 2026
Posted by: Lovebuckets
from Indiana
good*****************************************************************
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is a great tool and easy to use.
on March 29, 2026
Posted by: Fjorl
from Florida
I will recommend Turbo Tax others.is a product that is usual friendly and has very good help resources.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Teachers Retirement
on March 29, 2026
Posted by: AcetreeJones
from 7 GARDEN ST
I've been using for many years. There was confusion about the NY Teachers Retirement being taxed on the state. Its not taxable. However, I realized I incorrectly entered it as a W2, instead of retirement income. Perhaps there could be a warning about this. I think others made the same mistake. Otherwise it was fine.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on March 29, 2026
Posted by: Sundownore
from Oregon
Great having this to use for my taxes! Sure save me a lot of time!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy Peasy
on March 29, 2026
Posted by: RebekahYasharel
from Mississippi
Very easy filing!!! The walk through is a life saver, hate there's fees for everything but hey..
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Will Not Be Returning
on March 29, 2026
Posted by: Kens35
from Wisconsin
My return was initially rejected due to a software error on TurboTax's end. The code was F1040-978. It was never communicated that that was what happened and how I should fix it. Every person affected should have been notified, but instead I had to call and speak with someone to figure that out. I should not have had to pay $130 for this service, given I did everything right on my end and your software screwed it up.
However, I will say the woman I spoke with was very kind and helpful.
Written by a customer while visiting turbotax.intuit.com